GIVING OUT PARKING tickets in New York does not usually inspire goodwill. If anything, it inspires a steady stream of insults from angry drivers. So several years ago, Elizabeth Brondolo, a psychologist at St. John’s University, came to counsel the city’s traffic agents, most of whom were African-American.
“We could do standard behavior therapy things about being called a ‘fat pig’ or ‘get a real job,’” says Brondolo. Her team ran through relaxation exercises and skits, which usually worked. “But the racial insults involved so much despair that we couldn’t do the same kind of intervention.”
[For more of this story, written by Sarah Zhang, go to http://www.wired.com/2016/07/p...inflicts-brain-body/]
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