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The High Price of Failing America’s Costliest Patients [nytimes.com]

 

Even patients with whom I have the best rapport would probably rather not see me so often.

Sometimes I readmit a patient I cared for just weeks before in the hospital. “Nice to see you again,” I offer with a smile. The usual response, loosely paraphrased: I’d rather be anywhere else.

This reflects not some deep deficiency in my bedside manner (I think), but rather an essential truth about medicine: People want health, not health care. And those who require the most health care and get the least health — high-need, high-cost patients with multiple or severe medical conditions — feel this most acutely.


Leaving aside the moral compulsion to improve the quality and efficiency of their care, there is an overwhelming financial imperative to do so. It’s well known that the country’s staggering health care costs are not evenly distributed. Just 1 percent of patients account for 20 percent of costs, and 5 percent of the population accounts for nearly half the nation’s health care spending.

But exactly who these patients are — and how we can better meet their needs — is less clear.

[For more on this story by Dhruv Khullar, go to https://www.nytimes.com/2017/0...tliest-patients.html]

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Must admit I really enjoyed reading this blog post, especially about the practices at CareMore. Potentially, it highlights so many issues pertinent to caring better for people in the health system who have high ACEs histories. People would be aware that those with high ACEs histories see their doctors more often, on average, than those with low scores -- naturally, since it's well established now that there's a risk of their developing a wide range of physical, as well as "mental" disorders. Naturally, "trying to prove a negative" is  a hard research question -- Do "people with high ACEs scores tend to need fewer health services if they receive well integrated health services which include  caring for the psychological, emotional, and social, as well as the physical (nutrition, exercise, "heart rate variability" -- sympathetic and parasympathetic dysregulation) effects of their histories"? Not an easy question to address. The broad range of services, how they work in together, and the team based approach, all old ideas, but are still very important -- potentially very appropriate in secondary and tertiary care services, but highlighting the need for very good communication between those sectors and primary care providers -- often lacking in most cases.

The health service in which I operate, as one of the managers, has recently prohibited access to ACEsC due to the inordinate amount of time people need to spend separating the wheat from the chaff -- those matters relevant to health care -- but this was relevant to those issues. 

While I understand there might soon be a "group" in ACEsC focusing on primary care issues, more needs to be done to address those working in secondary and tertiary care areas -- our own group? But that runs the risk of not-so-good communication between primary care and other health services.

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