Starbucks said Thursday it is changing its scheduling policies in hopes of easing the burden on workers struggling to balance their home lives with the chain's erratic hours and shifts.
The company vowed to update its scheduling software to make employee hours more consistent, discourage managers from scheduling workers for back-to-back opening and closing shifts, post schedules a week in advance and let workers commuting more than one hour transfer to locations closer to their homes.
The move came one day after the New York Times published a feature story by reporter Jodi Kantor chronicling the daily hassle endured by Jannette Navarro, a single mother who commutes three hours to work her $9-an-hour barista job. Her schedule changed weekly, and she usually found out what days she was working just three days in advance, making it difficult to secure a babysitter or commit to college classes.
[For more of this story, written by Alexander C. Kaufman, go to http://www.huffingtonpost.com/...olicy_n_5679612.html]
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