I recently signed up for GovLoop's newsletters and have really appreciated their range of topics and writings. Below is a segment from a human resources article called "TIPS FOR HANDLING DIFFICULT PEOPLE: PART 1", which touches on how to be trauma-informed in the workplace without using the methodology or terminology usually seen in the field. Interesting stuff!
Tip #2: Don’t Give Negative Feedback
According to Eddy, the cycle of high conflict thinking maintains and escalates with three steps: (1) Mistaken Assessment of Danger (MAD), (2) Behavior that’s Aggressively Defensive (BAD), (3) Negative Feedback. Basically, normal social interactions induce fear in a high-conflict person (HCP) who mistakenly perceive danger, thought it doesn’t often present itself as the type of fear you’d recognize. This mistaken assessment of danger leads to bad behavior (blamespeak, yelling, etc.). Negative feedback is essential to the continuation of the cycle, which is why it is critical not to provide this fuel to the high-conflict fire. Without negative feedback, there is no additional stimulus for an HCP to mistakenly perceive as danger, and the cycle can screech to a halt.
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