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Good Listeners Don’t Shout [Blogs.PsychCentral.com]

 

The feeling conveyed in your voice makes more impact and is remembered longer than the words actually spoken. That’s why you can’t always recall the exact words spoken, but clearly remember how you felt. The tone (its pitch, volume and clarity) all combine to give a listener clues about the way the message needs to be interpreted, conveying your mood and meaning of your statement.

Yelling or raising your voice can be a method used to control the situation and dominate another person. You get loud to force the other person into submission and listen to what you have to say. This in turns tells them to comply with what you want or there will be punishing consequences. However listening rarely occurs during a submissive state. Rather the ‘listener’ is waiting for the speaker to pause, in order to lash out with a rebuttal to defend against this verbal attack. For many, shouting justifies the use of force, as they respond to a verbal assault with physical force in an attempt to preempt the threatening behavior by another person. Therefore, it is important that you regulate your voice to a volume or tone that does not imply aggressive behaviors or dominance over the other person.



[For more of this story, written by Aaron Karmin, go to http://blogs.psychcentral.com/...isteners-dont-shout/]

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