Empathy is a skill, and a new workshop from the Institute for Healthcare Communication teaches essential, evidence-based empathy conveyance skills to all members of the caregiving team. The Empathy Effect: Countering Bias to Improve Health Outcomes, is a half-day workshop, based on evidence in the literature that patients' health outcomes are influenced by how patients feel they are treated by their healthcare team members.
Consider a caregiving organization where every patient and family member is treated with respect, in every interaction. Every staff member is welcoming, and staff and patients join forces to solve problems and address challenges. Evidence-based communication skills training can make this healing environment a reality.
The Empathy Effect: Countering Bias to Improve Health Outcomes is designed for everyone who works in healthcare who comes into contact with patients/clients and families. We strongly recommend that all members of the healthcare team participate in The Empathy Effect, to build common vocabulary and expectations for evidence-based communication skills. Workshops can accommodate 6-30 learners to ensure individualized attention and optimal small group learning.
The workshop is appropriate for a wide variety of healthcare audiences, including medical, dental and mental health practices; hospitals and hospital systems; managed care organizations; medical, dental and other professional schools; specialty societies; and government agencies.
Content
In this 4.5-hour training, The Empathy Effect: Countering Bias to Improve Health Outcomes (EE) presents an extensive research base, a commitment to active learning and input from a diverse array of experts. The training uses structured self-reflection and focuses on practical skills that learners can bring to their daily work immediately.
The EE workshop is based on three foundational premises:
- Empathy is healing and judgment is harmful,
- Vulnerable populations experience greater harm by judgment and lack of empathy, and
- We all have judgments, and we can learn to mitigate them.
IHC’s model for effective empathy conveyance embodies six essential techniques, each of which is treated in detail and with learner participation.
The development of The Empathy Effect curriculum is supported by Blue Shield of California Foundation. For information about costs and scheduling to bring empathy conveyance training to your organization, contact the Institute for Healthcare Communication, info@healthcarecomm.org, or Tel. (800) 800-5907.
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