Tagged With "Historical Trauma"
Blog Post
"A Better Normal" Community Discussion Series- Our Reckoning with Race and Equity at ACEs Connection
Register for A Better Normal- Our reckoning with race and equity at ACEs Connection
Blog Post
"A Better Normal" Community Discussion: Suicide Awareness and Community Cafes
Join us on Friday November 6, 2020 from noon to 1:00 PST as we come together and join Satya Chandragiri MD, Bonnie O’Hern RN, Denise Proudfoot RN, & Michael Polacek RN for a discussion around the tender issue of suicide. Together we will discuss ways people and providers can support each other and encourage communities to take action to support one another around suicide prevention, crisis intervention, and the layers of culture and structural barriers to care. A special emphasis will be...
Blog Post
A New Hippocratic Oath Asks Doctors To Fight Racial Injustice And Misinformation [NPR]
First-year medical student Sean Sweat "didn't want to tiptoe around" issues of race when she sat down with 11 of her classmates to write a new version of the medical profession's venerable Hippocratic oath. "We start our medical journey amidst the COVID-19 pandemic, and a national civil rights movement reinvigorated by the killings of Breonna Taylor, George Floyd and Ahmaud Arbery," begins the alternate version of the oath, rewritten for the class of 2024 at the University of Pittsburgh...
Blog Post
The Pandemic Is Raging. Here's How to Support Your Grieving Students [edweek.org]
By Brittany R. Collins, Education Week, November 12, 2020 Over the past few decades, trauma-informed teaching has gained ground in the United States, yet rarely is grief included in the conversation. In the midst of a global pandemic, with teachers and students confronting loss in and outside the classroom in new and myriad ways, it is more critical than ever to apply a grief-sensitive lens to our conversations about curricula and trauma in the school system. We are not the people we were a...
Blog Post
Make “Giving Tuesday” your day to support the work of ACEs Connection. Help us meet our matching grant goal of $50K, and your gift will be matched, dollar-for-dollar!
"This Giving Tuesday, and every day, we thank you for your support," said members of the ACEs Connection staff on a recent "all staff Zoom." L-R (top row) Laurie Udesky, Carey Sipp, Gail Kennedy, Lara Kain (second row) Cissy White, Rafael Maravilla, Donielle Prince, Jenna Quinn (third row) Ingrid Cockhren, (off camera) Alison Cebulla, Jane Stevens. Out that day, and grateful all the same, were Karen Clemmer, Dana Brown, Elizabeth Prewitt, Marianne Avari, and Samantha Sangenito Called “the...
Blog Post
Opportunity to sign on to “A Trauma-Informed Agenda for the First 100 Days of the Biden-Harris Administration”—Deadline Dec. 8th
The Campaign for Trauma-Informed Policy and Practice ( CTIPP ) is inviting individuals and organizations to express their support for a set of executive actions for the Biden-Harris Administration to take “to address trauma and build resilience throughout the country.” Most of these actions could be taken early in the Administration and would not require congressional action with the exception of some recommendations that could be included in a new stimulus package. The recommendations are...
Blog Post
Resilient Georgia: National Landscape Scan of Trauma Informed Care and Adverse Childhood Experience Prevention Efforts, April 2019
Shortly after Resilient Georgia was founded in April 2019, our Board of Directors convened a Strategic Planning session which allowed us to identify our No. 1 priority–to learn from our peers. The stakeholders and partners at the table identified that, to be truly successful, Resilient Georgia needed to first look at what other states were doing–and how they were doing it. After many calls, internet searches and conversations, we completed the National Landscape Scan of Trauma Informed Care...
Blog Post
FIRST CALIFORNIA SURGEON GENERAL’S REPORT PROVIDES CLEAR CROSS-SECTOR ROADMAP TO ADDRESS HEALTH AND SOCIETAL IMPACTS OF ADVERSITY
SACRAMENTO – The Office of the California Surgeon General today released the first California Surgeon General’s Report - Roadmap for Resilience: The California Surgeon General's Report on Adverse Childhood Experiences, Toxic Stress, and Health. The report serves as a blueprint for how communities, states, and nations can recognize and effectively address Adverse Childhood Experiences (ACEs) and toxic stress as a root cause to some of the most harmful, persistent, and expensive societal and...
Blog Post
Whole People Watch Weekend on ACEs Connection (Dec. 11th - 13th)
The Transform Trauma with ACEs Sciences FREE Film Festival continues this weekend. Please join us to watch parts 1, 2, and 3 of the PBS Whole People series at your convenience, on ACEs Connection, by clicking play on the videos below: Whole People | 101 | Childhood Trauma | Episode 1 (27 min) Preview: Whole People | 102 | Healing Communities | Preview | Episode 2 Whole People | 102 |Healing Communities Episode 2 (27 min) Whole People | 103 |A New Response | Episode 3 (27 min) This is one of...
Blog Post
Resilient Georgia Newsletter: Ninth Edition | A Preventative Approach: Mental Health is the Next Pandemic
In this latest edition of Resilient Georgia's newsletter, we are maintaining our focus on taking a preventative approach to address the impact of the global pandemic on mental health. We also continue to provide timely, helpful & relevant national & state resources on ACEs, children’s mental health, COVID-19, racial equity & more.
Blog Post
ACEs Connection/CTIPP Southeastern Leaders’ call: State updates, funding information, and “mind-blowing” information about helping people out of poverty
Southeastern ACEs Connection and national CTIPP leaders on the quarterly leader call welcomed guest speaker Rebecca Lewis-Pankratz (top left) for their quarterly call. Also among those present were (top row l-r) Carey Sipp, Jesse Kohler, Jesse Hardin, (second row, l-r) Patti Tiberi, Mebane Boyd, Jen Drake-Croft, Dan Press, (third row, l-r) Mimi Graham, Christopher Freeze, Margaret Stagmeier, (fourth row, l-r) Emily Marsh, Liz Peterson, Alyssa Koziarski and Janet Pozmantier. Also present was...
Blog Post
COVID Relief law creates a $82 billion Education Stabilization Fund for local schools and higher education institutions
While the 5,000-page $900 billion COVID Relief Bill ( H.R. 133, Div. M and N) fell short on some fronts (e.g., did not provide direct fiscal relief to cash-strapped states and localities), it does provide $82 billion in Education Stabilization Funds for states, school districts, and higher education institutions—crucial support for education as students return to school after the holiday. Funding of this magnitude makes a trauma-informed COVID response possible, giving advocates the...
Blog Post
Resilient Georgia ACEs and TIC Literature Scan
One of our first priorities was to identify and celebrate all the good work that is and has already been done in our state. Over the last several months our organization has been working hard to convene and connect stakeholders from across the state that work to prevent Adverse Childhood Experiences (ACEs) and implement Trauma Informed Care and/or Awareness. You can view our list of ACEs/TIC Efforts Across Georgia Peer Reviewed Publications here. This serves as the first chapter of a a larger ..
Blog Post
Introducing Resilient Georgia's 8 Regional ACEs/TIC Coalitions
Introducing Resilient Georgia's 8 Regional ACEs/TIC Coalitions Resilient Georgia , in partnership with the Pittulloch Foundation, has been working with 8 cities across Georgia and the surrounding counties to provide a regional emphasis on trauma informed awareness and care, Adverse Childhood Experiences (ACEs) and child sexual abuse prevention training as a basis to transform systems and procedures crossing both public and private sectors. Resilient Georgia serves as a supportive and guiding...
Blog Post
Resilient Georgia Newsletter: Tenth Edition | A Preventative Approach: Mental Health is the Next Pandemic
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: We hope you are all managing to remain safe, well, and resilient as we usher in a new year and resume the school year. Resilient Georgia continues to be here to support you and share as many helpful resources as possible. In this edition of the newsletter, we are maintaining our focus on taking a preventative approach to addressing the impact of the global pandemic on mental health. We...
Blog Post
Introducing Resilient Georgia’s Trauma Informed Training Roadmap
Resilient Georgia, in partnership with Georgia State University Andrew Young School of Policy Studies, School of Social Work, Professional Excellence Program Child Welfare Training Collaborative, conducted a widespread trauma training inventory in March-April 2020 to begin to assess assets across the behavioral health continuum in Georgia. Resilient Georgia’s Education and Training Committee worked diligently with our partners to develop a Trauma Informed Training Road Map ...
Blog Post
Eleventh Edition | A Preventive Approach: Mental Health is the Next Pandemic
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: As we welcome a new month, we wanted to promote mindful self compassion . We hope each of you are able to treat yourselves with the same compassion you provide to others during these stressful times. Resilient Georgia continues to be here to support you and share as many helpful resources as possible. Next month we will host our first Resilient Georgia General Meeting of the new year.
Blog Post
Join Special Guest Father Paul Abernathy for a Zoom Discussion on March 16th, at 7p.m. EST to discuss the Whole People Documentary Series and Trauma-Informed Community Development
On behalf of ACEs Connection , the CTIPP (The Campaign for Trauma -Informed Policy & Practice), and the Relentless School Nurse , we want to invite you to the streaming of parts 4 and 5 of the Whole People documentary series on the weekend o f M arch 12th through March 14th, 2021. We will stream both parts on ACEs Connection in the Transforming Trauma with ACEs Sciences Film Festival community. The documentary viewing will be followed by a discussion with special guest, Father Paul...
Blog Post
Twelfth Edition | A Preventive Approach: Mental Health is the Next Pandemic
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: As the month of February rounds up, we wanted to share another resource outlining how you can celebrate Black History Month with Kids. To continue our theme of mindfulness, here is a great meditation honoring inclusiveness . Next month we will host our first Resilient Georgia General Meeting of the new year. Please mark your calendar for March 11th, from 11:00-12:30. We will be sending...
Blog Post
Reminder: You Can Stream Whole People on ACEs Connection and/or Join Rev. Abernathy for a Zoom Discussion
ACEs Connection , the CTIPP (The Campaign for Trauma -Informed Policy & Practice), and the Relentless School Nurse , are co-hosing the Transform Trauma with ACEs Sciences Film Festival and Zoom discussion series. These are our next two events and we hope you will join us: 1. Weekend Streaming of Whole People from March 12th - March 14th, 2021): We will be streaming of parts 4 and 5 of the Whole People documentary series on the weekend of M arch 12th through March 14th, 2021 in the...
Blog Post
How will NJ's new ACEs action plan work? Find out 3/11. | An NJ Spotlight News Roundtable
NJ Spotlight News Virtual Roundtable: Adverse Childhood Experiences: Inside New Jersey's New Plan to Address a Perennial Harm Thursday, March 11, 2020 from 4:00 PM - 5:15 PM Online via teleconferencing This will be an online event only. Please register to have a teleconferencing link emailed to you Thursday, 3/11, at 3pm with a repeat send at 4pm. Last month New Jersey unveiled a unique action plan to help families and communities protect against and heal from the effects of adverse...
Blog Post
Thirteenth Edition | A Preventive Approach: Mental Health is the Next Pandemic
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: Please join us tomorrow on March 11th, from 11:00 am -12:30 pm at our first Resilient Georgia General Meeting in the new year to learn and engage in discussion around Early Childhood Mental Health (0-5 years). Watch this In Brief: Early Childhood Mental Health Video from the Center on the Developing Child at Harvard University for a quick introduction to the topic. We will have several...
Blog Post
Resilient Georgia’s ACEs Prevention & Trauma-Informed Efforts Statewide Landscape Scan: Chapter Two
Chapter Two of Resilient Georgia's statewide landscape scan provides an overview of child and adolescent behavioral health services available across the state, and outlines some of our workforce and access issues in Georgia. It also highlights the regional work our regional grantee coalitions, as well as other local coalitions, faith-based efforts and community organizations are doing to prevent ACEs and increase trauma informed awareness in Georgia.
Blog Post
We’ve changed our name to PACEs Connection!
We have some very exciting news! As of today, ACEs Connection is now PACEs Connection. PACEs stands for Positive and Adverse Childhood Experiences.
Blog Post
A Better Normal Friday, March 26, 2021: PACEs and HOPE with Dr. Christina Bethell
Please join us for our next installment of A Better Normal, our live webinar series in which we imagine and create our society as trauma-informed! You may have seen we changed our name recently from ACEs Connection to PACEs Connection. Please join us to learn all about the groundbreaking research of Positive Childhood Experiences and how this is going to transform the work we are all doing. >>Click here to register<< PACEs and HOPE Live Event Friday, March 26, 2021 Noon PT / 1pm...
Blog Post
Fourteenth Edition | A Preventive Approach: Mental Health is the Next Pandemic
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: Many of us are reeling from recent news events. Here is a heart-warming video of a brother helping his sibling practice mindful breathing and reminding us all to take deep breaths to help ground ourselves. First we center, and then we do everything else. That said, we would like to take a moment to share this article about talking to the children in your life about racism. The end of...
Blog Post
Last chance to apply for a scholarship for the Creating a Resilient Community Conference!
Apply for a Scholarship In this new video PJI Director, Rachel Allen shares some exciting information regarding what you can expect at the upcoming Conference! Register for the Conference Conference Overview: The Peace and Justice Institute at Valencia College, the Early Learning Coalition of Orange County, the Creating a Resilient Community Network and Title Sponsor, Orlando Health, are excited to invite you to register for the Third Annual Creating a Resilient Community (CRC): From Trauma...
Blog Post
ACEs prevention a priority for Rome-Floyd child advocates [northwestgeorgianews.com]
By Olivia Gunn, Rome News-Tribune, April 9, 2021 In recent years,”Adverse Childhood Experiences,” or ACEs, has become a much more prevalent phrase. Studies have shown how childhood trauma not only affects emotional and mental health, but physiological health as well. “Preventing Adverse Childhood Experiences could potentially reduce a large number of health conditions,” according to Centers for Disease Control and Prevention guidance. “For example, up to 1.9 million cases of heart disease...
Blog Post
Fifteenth Edition | A Preventive Approach: Mental Health is the Next Pandemic
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: We recognize that it has been a hard year filled with social isolation & upheaval, anxiety, stress and mental health struggles for many, and that it has hit some teens the hardest . Here is a free toolkit with 6 yoga and mindfulness tools for youth to help, and if you know a Georgia teen who'd like to make a difference in the mental health of their peers, ask them to check out the...
Blog Post
Best Practices, Internationally Respected Experts Featured at ACEs Central Florida Conference. Registration Closes Monday!
Donna Jackson Nakazawa ( photo by Marshall Clarke ), award winning science journalist and author of Angel and the Assassin , will join Dr. Mimi Graham , director of Florida State University's Center for Prevention and Early Intervention Policy , Andrea Darr , creator of Handle With Care, Captain Lovetta Quinn-Henry , from the Orlando Police Department and many more featured at the conference. Help your community move the needle toward a trauma-informed, resilient community by learning from...
Blog Post
NEW CONFERENCE - Becoming Trauma Informed Faith Communities
Hello, I am the program/retreat coordinator at the Franciscan Spirituality Center in La Crosse, WI. We are very excited to virtually host this conference! Participants can choose a particular day/track or sign up for the entire event. Track payment includes the keynote speaker session, Dr. Frederick Streets, on June 1 from 6-7:30pm (CST) Together on Our Way: Becoming Trauma-Informed Faith Communities, Franciscan Spirituality Center virtual conference - Franciscan Spirituality Center [[GOLIVE...
Blog Post
Early Childhood Mental Health – Resilient Georgia General Meeting
The first few years of life provide the foundation for children's mental health and brain development. Resilient Georgia recently convened several Early Childhood Mental Health (0 to 5 years) experts from across the state to share exciting updates and leading practices at our quarterly General Meeting in March.
Blog Post
Sixteenth Edition: Preventing ACEs | Healing Adversity | Promoting Resilience
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: Happy Mental Health Awareness Month! To help celebrate, we hope you can join the Georgia Parent Support Network and Voices for Georgia's Children, in partnership with DBHDD, for a special, virtual edition of Children's Mental Health Awareness Day at the Capitol on May 6th (R egister here ). DECAL is celebrating children’s mental health by designating May 3 rd –7 th as Children’s Mental...
Blog Post
Let's Get ACEs Science into our Classrooms with PJI Teachers Academy! [Peace and Justice Institute]
Participate in the summer PJI Teachers Academy! The PJI Teachers Academy is a week-long intensive program designed for educators by educators. This immersive cohort-based program supports teachers in reflecting on their lives and current practices and with an eye to deepening equity in their hearts, minds, and classrooms. Based on the latest neuroscience and teaching literature, participants will explore topics such as privilege, race, gender, trauma informed classrooms, ACEs, resilience,...
Blog Post
Learn how to secure federal funding for your community. A Better Normal with CTIPP, Dave Ellis, Dan Jurman
The nearly $2 trillion American Rescue Plan Act has several buckets of funding that can be used to promote trauma-informed and healing-centered projects. PACEs Connection communities can apply for this funding, according to leaders of the Campaign for Trauma-informed Policy and Practice (CTIPP), the National Trauma Campaign, and PACEs Connection. The “Better Normal” webinar on Friday, May 14 at 3 p.m. EST; Noon PST, Dan Press, Jesse Kohler and Marlo Nash of CTIPP will begin by describing...
Blog Post
Join the Resilient Georgia Conversation on Social Media
Resilient Georgia is dedicated to healing adversity and promoting resiliency in children and families. We do this through the prevention and early intervention of ACEs and by sharing best practices with our 500+ stakeholders and 80+ partners. As we wrap up Mental Health Awareness Month, we’d like to invite you to join the Resilient Georgia conversation on social media. Our Facebook and Instagram accounts are filled with ongoing content on children’s mental health at the intersection of...
Blog Post
Seventeenth Edition: Preventing ACEs | Healing Adversity | Promoting Resilience
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: Please mark your calendars for our upcoming Resilient Georgia General Meeting focused on Teen Mental Health on June 10th, from 11:00 am to 12:30 pm. We will have several experts share leading practices & exciting efforts underway to bolster teen mental health across the state. Please use this link to register, and access the meeting agenda and materials on our General Meeting...
Blog Post
PACEs Connection presents the "Historical Trauma in America" series
PACEs Connection's Race & Equity Workgroup will be examining historical trauma in the United States of America and its impact on American society in a series of virtual discussions. This series will highlight each unique region within the United States and outline how unresolved historical trauma has impacted every aspect of American life and directly shapes the socio-political landscape of today as well as the overall well-being of Americans. Discussions will make connections between...
Blog Post
2011-2021—A decade of steady growth in ACEs and TI laws and resolutions in the states
In 2019 and 2020, dozens of states enacted nearly 60 laws and resolutions that reference adverse childhood experiences or trauma. In this post, there's an interactive map that shows them all.
Blog Post
The Wisdom of Trauma - Encore Event - This Weekend until Midnight PST Sunday
If you missed the recent world premiere of The Wisdom of Trauma Movie with Dr. Gabor Maté, this weekend you can watch the encore of the movie plus get full access to the Talks on Trauma series including my talk with Dr. Gabor Maté and Nneka Jones Tapia on "A Vision for Compassionate Prison." The link is here (all donations will go to Compassion Prison Project by using this link!): https://fritzihorstman--sand.thrivecart.com/supporter/6080622415b14/ Opening Kick Off Introduction with Gabor...
Blog Post
Eighteenth Edition: Preventing ACEs | Healing Adversity | Promoting Resilience
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: Mark your calendars for our Lunch and Learn taking place July 21st from 12 to 12:45. We launched Resilient Georgia Lunch and Learn series this year to provide a place for our regional coalition partners, peers, and stakeholders to share opportunities for partnership across the state. Next month will feature Sewn Arts . Sewn Arts is a nonprofit organization working throughout Georgia...
Blog Post
LGBTQ+ Youth: Risks and Resources from Resilient Georgia
LGBTQ+ youth are among the most vulnerable when it comes to mental health at any given point but may be especially so after this past year of turbulence and loss. National Alliance on Mental Illness (NAMI) reports that youth identifying as lesbian, gay, or bisexual are twice as likely to experience symptoms of mental illness compared to their heterosexual peers while transgender and non-binary youth are at a four times greater risk. Further, these children often cannot even begin to address...
Blog Post
Nineteenth Edition: Preventing ACEs | Healing Adversity | Promoting Resilience
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: Please mark your calendars for our Lunch and Learn taking place July 21st from 12 to 12:45. We launched the Resilient Georgia Lunch and Learn series this year to provide a place for our regional coalition partners, peers, and stakeholders to share opportunities for partnership across the state. This month will feature Sewn Arts . Sewn Arts is a nonprofit organization working throughout...
Blog Post
Tribute to Dr. Felitti
By, Felicia Nelson, Christina Velez, and Mark Egan 7/19/21 A pioneer in the field of internal medicine, Dr. Vincent J. Felitti has over 50 years of experience with extensive knowledge in the areas of childhood trauma, the genetic disease Hemochromatosis, and obesity. Here at The Relationship Foundation, Dr. Vincent Felitti is our mentor and an inspiration to us all. He has spent a greater part of his life, serving as a co-principal for the ACEs Study. ACE stands for “Adverse Childhood...
Blog Post
Teen Mental Health - Resilient Georgia General Meeting
Resilient Georgia is excited to share information and resources from our June General Meeting on Teen Mental Health , where we brought together experts and advocates in the Georgia behavioral health space to discuss their work around adolescent well-being. Teenagers can be hard to decipher at times, but one point is clear: teens need large amounts of support to overcome the staggering odds of having mental illness. With rates of teen mental illness already higher than the adult population...
Blog Post
StrongBrains Coaching: Using PACEs and Brain Science to Coach Kids for a Lifetime of Good Choices
How can brain science help a Pop Warner football team of 10-year-olds win the big game, and avoid depression when they're adults? Join us for the August edition of the Up2Us Sports Lunch and Learn Series and find out. The monthly lunch and learn session, usually exclusively for UP2US member coaches, is now open to the public on a first-come, first-served basis. Register today ! The session is Wednesday, August 11 at noon CST, and features the Rev. Dr. Clifford Barnett, Carey Sipp of PACEs...
Blog Post
Resilient Georgia Resilient Georgia Twentieth Edition: Preventing ACEs | Healing Adversity | Promoting Resilience
Aligning Resources Across Georgia To Support Resiliency To Our Resilient Georgia Partners and Stakeholders: We are excited to announce our next Lunch and Learn, focused on Mindful Self-Compassion for Leaders, taking place on August 18th from 12-1PM EST. The Lunch and Learn, which can be accessed through this Zoom link , will be led by our Savannah Regional Grantee Coalition leads, Vira Salzburn. Leading Others through Mindful Self-Compassion is designed to help leaders discover new ways of...
Blog Post
The Intersection of Behavioral Health and Art
Our July 2021 Lunch and Learn focused on the intersection of behavioral health and art (view recording here) . Sewn Arts joined us to share research, examples, and opportunities to utilize art, music, and other forms of creativity that aid prevention and recovery efforts. Sewn Arts is a nonprofit organization that works throughout Georgia to aid care providers and health & human service agencies incorporate evidence-based art interventions that improve individual and community health.
Blog Post
The best way to start any meeting. Ever.
Following a brief mindfulness check-in, PACEs Connection staff meetings begin with the review of our Vision, Mission, and Values statements, as well as our Equity and Inclusion Statement. At a recent meeting, top row, L-R, Ingrid Cockhren, Carey Sipp, Donielle Prince, Jane Stevens. Middle row, L-R, John Flores, Porter Jennings-McGarity, Jenna Quinn, Gail Kennedy. Bottom row, L-R, Rafael Maravilla, Natalie Audage, Alison Cebulla, Samantha Sangenito. A couple of times last week I felt my body...
Blog Post
Resilient Georgia Sector Highlight: Imagining Trauma-Informed Law Enforcement
After a year of heavy police scrutiny, resignations and burnout rates in police departments have risen exponentially. In addition to being a cultural response to notable inequities in policing, these changes may represent a mixture of pandemic-induced stress and mental health issues for officers such as PTSD, anxiety, and depression, as well as suicide risk. In some cases, officers - in this case a dispatcher - are able to navigate the high-risk scenarios they face with bravery and...