Hi Cambria,
The Australian Guidelines for the Treatment of Complex Trauma and Trauma Informed Care and Service Delivery is free as an ebook: http://www.blueknot.org.au/ABO...-Guidelines/Download
The clinical section has 21 guidelines. Although on p89 there are just four dot point guidelines for trauma specific services which seems more practical for non-clinical staff:
1 client and worker safety, both physical and emotional
2 The importance of respect for clients, provision of information, possibilities for connection and instillation of hope
3 recognition of symptoms as adaptive rather than pathological
4 the need for collaborative work with clients which is affirming of their strengths and resources
They cite Jennings, 'Models for Developing Trauma-informed Behavioural health Systems and Trauma Specific Services', p16 for this.
Not exactly competencies as such. The Guidelines contains a lot of background to their points.
Graham