Thanks for sharing the resiliency graphic.
Dr. Felitti found that JUST asking about ACES and listening to people decreased their use of services and improved their sense of well being. The impactful questions were framed as: It shows on your survey that you experienced xxx, how has that impacted your life.
I think curiosity is such an important part of any conversation. Compassion too, but not "I feel sorry for you"...
Jody