Organizational Resiliency – A Trauma-informed Approach for Public Administrators
Dates:
April 29, 2023
May 6, 2023
May 13, 2023
May 20, 2023
From 10:00 am - 2:00 pm EST
Early Bird $250
Regular Price $500
Our Organizational Resiliency Training Series is designed to address many workplace wellness challenges by focusing on developing a prosocial and protective work environment utilizing a trauma-informed approach. We examine adverse childhood experiences research and how to create a trauma-informed organizational culture. This training will provide a basic understanding of trauma, vicarious trauma, and its impact on staff performance and community relations.
Topics covered include the behavioral health impacts of trauma, the physical effects of trauma, urban trauma, racial trauma, and how a trauma-informed framework can promote individual and social wellness. Additionally, we begin to analyze how organizations can use a trauma-informed framework to uphold social work ethical principles of social justice, advocacy, self-care, integrity, dignity and self-worth.
The training has the following learning objectives:
Identify and summarize adverse childhood experiences and their impact on wellness into adulthood
Describe the widespread impact of trauma on consumers and the staff that serves them
Define and explain the fundamental principles of vicarious trauma and trauma-informed organizations
Define and summarize resiliency
Describe the process of how to conduct a trauma-informed organizational assessment
Recognize at least five signs of when consumers are endorsing trauma symptoms
Recall three techniques for managing challenging client behaviors
Describe how to discover and incorporate consumer feedback into organizational culture
Describe how to identify organizational resources and resources gaps, and community partners
Analyze administrative capacity building and how a trauma-informed framework can be used to prioritize policy gaps and the gathering of resources.
Identify at least three strategies to address or prevent vicarious or secondary trauma.
General CE: 10.74; Ethics: 3.25
Total CE: 14
Duration: 16 hours
Target Audience
Behavioral Health Services Providers and Management
Educators
Law Professionals
Nursing
Content Level: Beginner
Location: Live Webinar
April 29, 2023
Day 1 Agenda
10:00
As an interactive webinar, participants will introduce themselves and discuss the meaning of work and how it fits into modern-day life. In addition, participants will review and discuss 21st Century workplace challenges, the unique needs of human service professionals, and their risk for trauma and vicarious trauma.
10:30
Participants will review research surrounding social determinants of health, adverse childhood experiences and impacts of trauma on emotional well-being, physical health, brain functioning and ability to form and maintain human connection.
11:15
Participants will be introduced to trauma-informed principles and how they can guide client relations, organizational governance, and develop a prosocial workplace. In addition, participants will examine dysfunctional interpersonal patterns that hinder organizational efficiency and effectiveness.
12:00
Break
12:30
From a historical perspective, participants will analyze the traditional role of human service organizations, their relationship with high-risk communities, and how a trauma-informed approach can reduce disparities and empower communities for self-sufficiency.
1:00
Participants will discuss the parallel process of being trauma-informed and the importance of self-awareness in the process of continuous improvement. Participants will discuss case studies of organizations that implemented a trauma-informed approach and brainstorm starting points for their organizations.
2:00
May 6, 2023
Day 2 Agenda
10:00
As an interactive webinar, participants will introduce themselves and define "wellness" and its importance to the social work profession.
Participants will discuss the ethical principle of self-awareness and how it is the starting point to the trauma-informed process and continuous improvement as a professional.
10:30
Participants will discuss the inherent risk of working with trauma survivors or high-risk populations. Topics included transference, countertransference, and common reactions to compassion fatigue, burnout, and vicarious trauma.
11:00
Participants will examine the ethical principle of self-care and its role in professional development and growth. Additionally, participants will discuss self-care and its supportive relationship to the trauma-informed process.
12:00
Participants will review research around optimism and resiliency and participate in a self-care planning exercise.
12:30
Break
1:00
Participants will discuss how to improve their self-awareness by reviewing critical thinking traps and techniques to catch themselves in the flow of cognitive distortions.
1:30
Case scenarios of critical thinking traps
2:00
May 13, 2023
Day 3 Agenda
10:00
As this is an interactive webinar, participants will introduce themselves and describe humility and how they keep their ego out of their practice.
10:30
Participants will examine how to recognize mental health red flags in consumers and how to distinguish between challenging client behavior and trauma responses.
11:30
Participants will discuss and describe professional boundaries and their importance to self-care and maintaining work-life balance.
12:00
Break
12:30
Participants will discuss the ethical responsibility of evaluating and identifying organizational resource gaps. Utilizing the trauma-informed approach, participants will discuss how to incorporate consumer feedback and prioritize policy gaps and resource development.
1:00
Communication style quiz - Communication style overview
1:30
Participants will review the process of organizational change through a trauma-informed lens with a focus on transparency, communicating change, and best practices for making external community connections.
2:00
May 21, 2023
Day 4 Agenda
10:00
As this is an interactive webinar, participants will introduce themselves and discuss the concept of respect.
10:30
Participants will examine the continuous process of being trauma-informed and best practices for organizations to be agile and responsive to their consumers' unique and complex needs.
11:00
Participants will examine the characteristics of a transformational leader and evaluate management practices that contribute to a toxic workplace culture versus practices that promote staff buy-in.
11:30
Group Exercise
12:00
Break
12:30
Participants will discuss the supervisor's role and ethical responsibility of promoting self-care and self-efficacy in creating a trauma-informed and responsive workplace culture
1:15
Participants will review organizational policies and practices that prevent adverse childhood experiences, promote peer support and the healing of the community as well as staff. Presentation of case scenarios.
2:00
Fee & Registration
The cost for this course is $250 before Apr 3, 2023 and $500 from April 4 - March 29, 2023, this fee includes CE credit. Registration normally ends 48 hours prior to the course state date.
Ebony Davis – LEAD CONSULTANT AKA PROFESSIONAL PROBLEM SOLVER
Ms. Ebony Davis serves as our Lead Consultant and is dedicated to building pathways for disenfranchised communities to move up the social, political, and economic ladder. She has over ten years of experience in project management, training, technical assistance, behavioral health, and working with high-risk populations. She is a graduate from the University of Maryland Baltimore County, where she received her Bachelor of Arts in Psychology and from the University of Southern California, where she received her Master of Social Work and Master of Public Administration. Ebony comes with many diverse experiences including working with the Department of Defense, Federal Emergency Management Agency, YMCA, Crystal Stairs Inc., SAMSHA, Department of Justice, and the Office of the Public Defender. During her free time, she enjoys spending time with her family and friends, traveling and dancing.
For questions, concerns, or to request special accommodations, please call: (202)-670-4668
Registrants can make accommodations requests during registration. All accommodation requests should be sent to edavis@butler-davis.com 72 hours before training to ensure that the best effort can be made to make those accommodations.
Additional Information about our training protocol can be found in our Resiliency Training Institute Handbook. Participants can find this handbook on our website or by clicking the link above.
Course Completion Requirements/Attendance Policy
LATE ARRIVAL
Class starts at the time advertised and late arrivals will not be accepted into class. Participants who arrive late can receive a 50% voucher that can be used for training in the future. This 50% voucher is typically only good for 90 days. Late arrivals forfeit continuing education credits.
LEAVING EARLY
Participants who leave early forfeit their CE. If an emergency should occur where a participant needs to leave early, they can receive a 50% voucher that can be used for future training. This voucher typically expires in 90 days.
Continuing Education Distribution
In-person training will distribute CE certificates at the end of the course, once the instructor receives participant’s course evaluations. Instructors are required to submit sign in-sheets and evaluations to the Lead Consultant within three business days of the training. Participants who participate in a live-interactive webinar training will be prompted to download their certificate at the end of the training by submitting a survey/evaluation. A link to the survey/evaluation will be distributed at the end of the class via the chat room and email. Please be advised that participants must submit their course evaluation forms to receive a certificate. Certificates are available immediately for download after the survey/evaluation is submitted.
Even when a social work board accepts courses offering ASWB ACE credit, licensees are responsible for determining whether courses meet the CE requirements in their jurisdictions. States and provincial regulatory boards have the final authority to determine whether any individual course may be accepted for credit.
New Jersey accepts only individual approved courses/conferences.
New York does not accept ASWB ACE provider or course/conference approval.
West Virginia accepts ACE providers and courses for programs offered outside the state or through distance learning.
District of Columbia accepts ASWB approved providers.
Maryland accepts ASWB-approved providers.
Grievance Policy for Training and Technical Assistance Department
Procedures for external
Butler & Davis Consulting will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Lead Consultant and the Senior Consultant. When a grievance arises pertaining to continuing education programs or processes, course content, speakers, facilities, nonreceipt of certificates, and other miscellaneous occurrences the complainant is expected to submit a grievance form as soon as possible, so that the nature of the concern may be addressed in a timely fashion by Ebony Davis LCSW-C, or Senior Consultant, Norma Bravo LCSW. If the Lead Consultant cannot immediately resolve the issue, the Senior Consultant, Norma Bravo will be tasked with resolving the issue. All possible care will be taken to uphold the confidentiality of the complainant. The consultant will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a partial refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of the complaint at all levels. The Senior Consultant will advise the Lead Consultant on any process and improvements as indicated by submitted grievances.
Course Interaction & System Requirements:
This live webinar is fully interactive and will use video conferencing tools. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions. Certificates of completion can be downloaded electronically after participants complete their online evaluation form at the end of class.
System requirements:
Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher*
Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
Broadband Internet connection: Cable, High-speed DSL & any other medium that is internet accessible.
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