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A story first shared by Fox 29 in Philadelphia, Pennsylvania, is the epitome of customer service that goes above and beyond.
Jessica Getty and her husband, Mark, went to a Lowe’s hardware store in Brookhaven, Pennsylvania, earlier this month to buy materials to help their 5-year-old son, Will, make a significant leap in his development. They were looking to buy PVC pipes to build parallel bars so he could learn to walk.
"He was born very prematurely, just 23 weeks, so as a result, he has quadriplegic spastic cerebral palsy," Jessica told Fox 29. People with spastic cerebral palsy have difficulty controlling muscles in their arms, legs, trunk and face, making walking difficult.
The Gettys hoped their son could learn to walk by training on a set of parallel bars that would help him safely remain upright while he moved his legs and feet. “One of our goals for William is to get him walking,” Jessica told Fox 29.
When the family got to the PVC pipe section, they asked Lowe’s employee Dave Urban for help, and he quickly realized that the job would require more than cutting a few pieces. "I thought I would just be finding some fittings, making a couple of cuts, and I saw Will, and I found out what we were building," Urban explained while holding back tears.