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What Matters: A Client Focused Approach

Virtual/ Online

What Matters: A Client Focused Approach

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Tuesday, August 9, 2022 10:00 - 11:15 AM EDT

Service industries often set expectations that don’t necessarily align with what’s important to the populations they engage with. Using recommendations from the Institute of Healthcare Improvement, this workshop will teach you their 4M model, focusing especially on, What Matters.

Focusing on "What Matters" - in our work lives, our personal lives, and our relationships - helps us to be stronger in the face of challenges.

Guest Faculty: Rebecca Bryan, DNP is an adult nurse practitioner whose passion is raising interprofessional awareness about trauma-informed approaches to care. In 2012 she founded the UrbanPromise Wellness Center in Camden, NJ, with evidence-based initiatives grounded in Adverse Childhood Experiences (ACEs) research. Dr. Bryan is currently an adjunct professor at Rutgers University School of Nursing and has 20 years of experience working in the primary care setting, as well as experience working with pastors at Credo wellness conferences. She has educated interprofessional audiences about the impact of childhood adversity on health, behavior, and social consequences across the lifespan.

Supported in part by the Philadelphia Department of Public Health

This Resiliency Series is specially offered for community members and organizations who through their work are First Responders or are involved with those affected by the Substance Use Crisis in Philadelphia. The stress of caring for others can affect our bodies and minds. This free virtual series is here to support our workplaces and community and is open to anyone.

For information on Secondary Traumatic Stress (STS), visit #TakeCarePHL at https://www.philadelphiaaces.org/sts. Visit the Events page to sign up for notifications of future events.

Photo Credits

Refreshing Ocean Photograph by KLBregman
Sanovia Garrett Photograph by @tracyshotme

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