What Is Emotional Labor, and Why Does It Matter? (greatergood.berkeley.edu)
Emotional Labor: The Invisible Work Shaping Our Lives and How to Claim Our Power (Flatiron Books, 2023, 272 pages). To read more of HOPE REESE 's article, please click here. A new book explains how devaluing emotional labor—disproportionately done by women and other disadvantaged groups—perpetuates inequality. A server smiles and soothes an angry customer who wasn’t happy with his meal. A mom gently coaxes her toddler out of a tantrum when dad can’t deal with it. A woman visits her ill...