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Stories from the ground- Navigating the Journey Through Implementing Trauma-Informed Care

When Eisner Health, a Federally Qualified Health Center (FQHC) in Southern California, began to integrate trauma-informed care (TIC) into its practices, the organization’s primary goal was to reduce the number of escalations among staff and with patients. Members of the team didn’t realize the profound impact a trauma-informed approach would have on their culture, the patient experience, and their personal lives as well.

Unlike other webinars, this 60-minute webinar will allow you to hear from the team members in administration, behavioral health, dental, and medical departments who did the work practicing this approach with one another and patients. You will learn how Eisner Health reduced escalations, supported staff wellness, and improved the patient experience across three clinics in Los Angeles by integrating TIC. A variety of stories from the field, perspectives, and lessons will be shared about what they learned during their journey  (thus far because a trauma-informed approach is a process!) You will have time to ask questions and to connect with others who are doing this work.

Organizations in any sector can apply these concepts to guide their teams to success in this approach.

Navigating the Journey

Through Implementing Trauma-Informed Care

Wednesday, September 22, 2021


Wednesday, September 29, 2021

11:00 – 12:00 Pacific Time


- Tips for planning and implementing a trauma-informed approach

- Key facilitators to put in place for maximum success

- Potential barriers and challenges to watch out for and proactively address

- Universal best practices and lessons learned


Andi Fetzner, PsyD – Trauma Informed Care Coordinator, Eisner Health and Co-Founder of Origins Training & Consulting

Chris Hilson, MD – Clinical Director, Lynwood Eisner Health

Cristal Hernandez – Dental Supervisor, Eisner Health

Deborah Lerner, MD – Chief Medical Officer, Eisner Health

@Lori Chelius MBA/MPH – Co-Founder, Origins Training & Consulting

@Jessica Esparza-  Behavioral Health Case Manager, Sherman Oaks, Eisner Health

Fun fact: These webinars are based on a project paper that was developed over the last year and a half through an @ACEs Aware grant in partnership with Eisner Health and Origins Training & Consulting. If you are interested in signing up to receive the paper, you can click here.

Click on the dates above or on this link to register:

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