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Empathy As A Professional Superpower

All human beings are born with a capacity for empathy, but ultimately, empathy is a learned behavior—much like language.
Just as language improves our communication ability, empathy improves our ability to connect emotionally with others. Empathy strengthens friendships, encourages intimacy, and makes great teams. It helps us remain accountable and support others.
What is empathy, though?
If you’re a trauma-informed leader who hopes to become a better team member, the answer to that question is important. Luckily, we’ve broken it all down for you, along with some advice on cultivating empathy.
What is empathy?
Empathy is the technical term for the popular idiom “to put yourself in someone’s shoes.” When you are empathetic, you understand another person’s human experience and can imagine what it is like to be them. You feel their feelings and see what’s happening from their perspective.
Empathy allows you to connect emotionally with another person by sitting with them in their experience, no matter how painful it is.
Empathy and sympathy are not the same
Empathy is centered around compassion and understanding. Sympathy is closer to pity.
When we are sympathetic, we can see that another person is suffering and acknowledge that suffering. But, we might also feel relief in not being the one who is suffering. When we are empathetic, we access what it feels like to suffer and can understand the other person on a deeper level.
Where sympathy says, “How sad for you,” empathy says, “How terrible. I’m right here with you.”
The head, heart, and gut model of understanding
In the trauma-informed model, we often use the head, heart, and gut model of understanding as a way to bring awareness to our own and others’ thought processes. We can appreciate the differences, notice which methods we use most often, and see where communication may thrive or suffer thanks to similar or disjointed methods.
Head people are thinkers. They like to logic out problems. Heart people are feelers. They connect to emotions. And gut people are intuitive—they might not know why, but they know what they want.
This head, heart, and gut model can also be applied to the three types of empathy. If you already know what kind of thinker you are, it might be easy to see which types of empathy are easier for you to access.
The three types of empathy
Last week, we explored emotional intelligence and Daniel Goleman’s Emotional and Social Competency Inventory (ESCI) on The Art of Trauma-Informed. Goleman’s work also discusses empathy, and it categorizes empathy into a head, heart, and gut model.
1 - Cognitive empathy (head)
Cognitive empathy refers to our ability to understand people’s perspectives and how our experiences relate to our feelings. Rather than access feelings directly, we must think about feelings. Cognitive empathy can be seen through statements like:
  • “It makes sense why you feel that way.”
  • “I see why you feel frustrated when I don’t respond to your emails quickly.”
  • “I’m feeling angry. And I’m feeling annoyed that I am angry because I want to be calm. I also understand why talking to X makes me angry.”
It’s a common experience to be able to identify your feelings but not know where they are coming from. If you can relate to that, working on developing your cognitive empathy could be beneficial.
2 - Emotional empathy (heart)
Emotional empathy doesn’t require thinking. When you are emotionally empathetic, you can physically feel another person’s emotions. If you’ve ever heard someone referred to as an “empath,” it usually means that they are exceptional at emotional empathy.
Emotional empathy is often a learned skill that we don’t realize we’re learning at the time. While some people are naturally more emotionally empathetic, emotional empathy is a skill that anyone can improve on.
3 - Empathic concern (gut)
The third type of empathy is empathetic concern. Empathetic concern refers to our ability to instinctually sense what others need from us. People with a high level of empathetic concern often think, “What can I do for them?” and then do it.
The answer may involve completing a simple task or saying something comforting. Often, others simply need you to be present with them.
For that reason, empathetic “gut” people excel at being present, comforting, and supportive.
Empathy makes great leaders
Empathy is a professional superpower because team members who practice empathy at work create a stronger, more supported and supportive team. Empathetic leaders are naturally less toxic and resist power imbalances at work—because they understand on a deep level how certain behaviors make others feel.
Empathetic leaders are more likely to show appreciation and take accountability for mistakes because they are connected to how these actions make their team feel. Emotional awareness is often seen as a skill that doesn’t have a place in professional settings—but the science is changing that opinion.
Empathy enables leaders to become trauma-informed, and when you have trauma-informed leaders in your organization, employees and clients feel safer, more valued, and more motivated.
Final Thoughts: Empathy is a learned behavior
The key takeaway I want you to have is that empathy is a learned behavior. Like any skill, you can work on improving your empathy and becoming emotionally attuned to your team members and colleagues.
Don’t be discouraged when progress is slow. Progress is not linear—you may take two steps forward and one step back. And changing your behaviors and thought patterns is difficult work that takes time. Becoming trauma-informed is a journey that lasts a lifetime.
If you want to access free resources, learn more about being a trauma-informed leader, and join a community of trauma-informed professionals, stick around for a while.

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[I have long felt that, as much as many people may try, humans are not capable of true empathy. Rather, the best we can do to cerebrally experience the suffering of others is by relating somewhat to them via our own similar experiences/pain. Oh, how much the world would be better if only we all literally/fully shared the pains — and joys, for that matter — of everyone else without exception. Unfortunately such can only be found on some episodes of Star Trek. … The fictional account below is my reflection on that.]

___________

LISTENING to her teenaged daughter’s recorded screams, the distraught mother could not contain her grief. With heaving sobs, she stood to leave the courtroom, only to have her weakened knees buckle and collapse onto the courtroom floor. Gasps came from many spectators (some others she’d suspected to be but voyeurs), as the bailiff, district attorney, and even defense council, rushing to assist the bereaved woman. Slowly, gently facilitating the trembling frail woman to her feet, the three courtroom officials somehow misperceived stability in her pale expression and gradually pulled away their hands. But she was so shaken by the prosecution’s key evidence — that of the accused’s own trophy audio-video of her only child’s last tortured hours alive — she fell hard, flat unconscious.

The night she was kidnapped, the desperate mother had locked her daughter out of the house in an attempt to correct the otherwise average girl’s increasing tendency to breach curfew. It was the first (and tragically final) time the mother had, still with much reluctance, attempted such a tough-love measure. Only it had gone the most horribly wrong.

By all accounts, the mother had been a fine parent, as was the girl’s father; although he, until then healthy, had died suddenly of a massive coronary less than a month after his “little princess” had been prolongedly tortured, then murdered in the worst way. The girl’s assailant had caused her all the real hell any parent wishes against their child ever having to nightmare about, let alone actually instinctively enduring for the sake of surviving the atrocity, only to be snuffed out at day’s end anyway.

And that appeared to have been the last straw. …

Suddenly everyone on Earth was aware of an unprecedentedly profound Great Change, and one that would become a far better existence than just moments before. The planet-wide awakening was a massive shift that would finally find favor for the most materially, physically, mentally and spiritually poor people of all.

For starters, every fortunate person was forced, as though by true magic, to empathically share in the anguish suffered by the greatest life-sentence affliction that Fate can cruelly, yet with cold apathy, reserve for a parent — a child lost to a torturous death. Now all bore a tiny portion — thus one sometimes imperceivable — of that enormous emotional turmoil otherwise suffered solely by those individuals who’d received the lottery-jackpot-odds meanest of parental luck possible.

In rehabilitative return, those most unfortunate parents who’d suffered such unjust extreme loss, inexplicably felt very great relief from their overwhelming affliction. Their trembling hands slowly left their tear-streaked faces, for their heavy hearts no longer suffered the agony alone.

With the supernatural change, however involuntary, when all shared in such a terrible personal toll, it became a literal — rather than just the common figurative — sharing of grief. It was analogous to a fiscally imprudent national government that had invested a large sum of treasury funds into an eventually losing deal; but with the shortfall shouldered by the large collective citizenry, the burden on the individual taxpayer was so much greatly lessened, if not unnoticeable.

Rather than being specific thought invasively transmitted and received, it was loosely comparable to an expecting husband’s sympathy pains suffered for his greatly laboring pregnant wife. Even academics agreed it was akin to everyone having been spontaneously cerebrally re-hardwired to literally share in others’ dreadful suffering, like so many undisturbed antennas suddenly receiving the immensely distressed signals from a few isolated agonized antennas.

Most assumed the change was implemented by a kindly sentient omnipotent source. This was defined by monotheists as God, and by polytheists as multiple powerful spirits; while others believed greatly advanced caring alien-race monitors were responsible. Many secular humanists theorized it was simply the good within humankind itself psychically coming to long-overdue overpowering conscience terms with the disproportionate injustices suffered by some but not by most others.

Of course the change was also well received by many other worldwide examples of disproportionate suffering, notably that of desperately poor citizens of developing nations wanting for the most basic of life’s necessities. Indeed, great empathic relief was felt long before the arrival of overflowing shipments of water purification devices, as well as the exponentially larger quantities of food and medicine than ever before — all gratefully given by the prosperous nations because the planet’s privileged people were abruptly enduring what had consumed the world’s most needy for far too long. And in return, the fortunate givers felt physically and mentally so much better.

Although initially the otherwise fortunate felt indignant by the change, that they’d done nothing personally wrong to justify the unfavorable empathy they'd have to endure, soon it no longer felt like an imposition but rather a universal effect in which all were naturally wanting to treat all affliction, just as though it was in fact one’s very own turmoil. And contrary to the usual human-history pendulum swing of ideological and political mood, the Great Change was a permanently solidified authentic sense of others’ upheaval, therefore no chance would remain of all reverting to the unjust existential norm of yore. ….

Last edited by Frank Sterle Jr.
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